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Delivery & Returns & Exchange Policy at Gym Secrets Clothing

This document sets out the Terms & Conditions of purchasing from Gym Secrets Clothing

Postage Prices

Domestic Shipping Service (Within Australia) Sent with Australia Post

Service

Cost

Delivery Timeframes

Standard Shipping

$8.95 or FREE on orders over $100.00

2 to 7 Business Days

Express Shipping on orders over $100.00 ONLY

$8.00

2 to 4 Business Days

Please note, rural areas may add an additional day to delivery time frames.

  • PLEASE ALLOW 1 - 2 BUSINESS DAYS FOR THE ORDER TO BE DISPATCHED. 

  • A tracking number will be sent upon dispatch to the order email address given upon purchase. 

  • Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or delays with courier companies. 

  • Gym Secrets Clothing will not be responsible for the theft or damage of a parcel once it has been sent. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

  • Should there be any issues with your parcel not arriving within the ordinary time frame described previously, please email us at gymsecrets@hotmail.com

  • Orders may require a signature on delivery.

Delivery Address

Please note, we do not deliver to P.O Box Addresses.  Please provide an address where you will be located during office hours as our courier company may require a signature upon receipt. If a work address is provided, please also provide the business and receivers' names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Gym Secrets Clothing are unable to amend delivery location or redirect parcel.

Incorrect Address

Gym Secrets Clothing cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site.

If this is not noticed until after your order is finalised, please contact us at gymsecrets@hotmail.com immediately. We will attempt to update any incorrect order details, however due to the fast delivery process here at Gym Secrets Clothing, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our shipping and returns section for more information.

Acceptance of Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there be a fault.  

Returns & Exchange

Gym Secrets Clothing reserves the right to reject the returns of goods which are not returned in accordance with our Delivery, Returns & Exchange Policy.

**ALL ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE OR FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED**

Return or Exchange Requirements

  • Only items sold at regular prices can be returned or exchanged.

  • Items must be exchanged 1-10 days after purchase.

  • Original proof of purchase must be provided & included in the returned package.

  • Tags attached.

  • Garment in original condition

  • Undamaged original packaging.

  • Upon returning of purchase, Gym Secrets Clothing is not responsible for paying the delivery fee.

  • If all apply to you, please contact us directly via email at gymsecrets@hotmail.com

Postage of exchange or refund 

Gym Secrets Clothing does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Our shipping and handling charges are nonrefundable, however, if a customer has received an incorrect order or faulty garment confirmed by a Gym Secrets Clothing representative, shipping charges will be refunded (standard shipping charge only).

Refund Payments

Refunds will be processed once assessment of returned product has been completed and the returns and exchange criteria satisfied, please allow 5 business days for your refund or exchange to be processed.  We will issue a refund on the payment card or PayPal account used to purchase the product/s.  You will receive an email once your return has been received and exchange has been shipped or refund amount remitted.

PLEASE NOTE: Gym Secrets Clothing cannot be held accountable for banking institution processing timeframes and fees.

Exchanges

Gym Secrets Clothing offers exchanges that meet our return or exchange Requirements, subject to product availability.  If you are exchanging the size of garments, you can only exchange for the same style in a different size. If the style is sold out, you can select an available item for the same price in it's place.

Same Value Exchange

Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required.

Different Value Exchange

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  • A variance where payment is owed to the customer will be refunded as per the original order payment method.

  • A variance where payment is owed to Gym Secrets Clothing a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.This maybe buy email or phone