Delivery, Returns & Exchange Policy at Gym Secrets Clothing

This document sets out the Terms & Conditions of purchasing from Gym Secrets Clothing

Postage Prices- AUSTRALIA

Service Cost Delivery Timeframe (Business Days)
Free Standard Shipping on orders over $90
valid for orders over $90
2-8 Days
Standard Tracked Shipping  $9.15 2-8 Days
Express Tracked Shipping $15.40 1-4 Days

Postage Prices- NEW ZEALAND

Service Cost

 Delivery Timeframe (Business Days)

Standard Tracked Shipping $10.40 6-27 Days

Please note, rural areas may add an additional day to delivery time frames.


  • All items will be sent to you in our biodegradable, environmentally friendly postage bags via Australia Post

  • A tracking number will be sent upon dispatch to the order email address given upon purchase. 

  • Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or delays with courier companies. 

  • Gym Secrets will not be responsible for the theft or damage of a parcel once it has been sent. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

  • Should there be any issues with your parcel not arriving within the ordinary time frame described previously, please email us at

  • Orders may require a signature on delivery.

Delivery Address

Please note, we do not deliver to P.O Box Addresses.  Please provide an address where you will be located during office hours as our courier company may require a signature upon receipt. If a work address is provided, please also provide the business and receivers' names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Gym Secrets are unable to amend delivery location or redirect parcel.

Incorrect Address

Gym Secrets cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site.

If this is not noticed until after your order is finalised, please contact us at immediately. We will attempt to update any incorrect order details, however due to the fast delivery process here at Gym Secrets Clothing, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our shipping and returns section for more information.

Acceptance of Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault.  

Returns & Exchange

Gym Secrets reserves the right to reject the returns of goods which are not returned in accordance with our Delivery, Returns & Exchange Policy.


Return or Exchange Requirements

  • Purchased at

  • Only items sold at original prices can be returned or exchanged (does not include sale items)

  • Items must be exchanged or returned within 30 days of purchase date from

  • Original proof of purchase must be provided & included in the returned package.

  • Items must be in original purchased condition with tags attached.

  • Item has not been worn

  • Item not damaged in anyway

  • Item returned in original & undamaged packaging

  • Guarantee of movement within 60 days is only applicable when all 7 items are purchased in-conjunction with our activewear in the one order (tools & activewear). Movement includes one day less then 30 minutes

  • If all apply to you, please contact us directly via email at

Postage of exchange or refund 

Gym Secrets does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Our shipping and handling charges are non-refundable, however, if a customer has received an incorrect order or faulty garment confirmed by a Gym Secrets representative, shipping charges will be refunded (standard shipping charge only).

Refund Payments

Refunds will be processed once assessment of returned product has been completed and the returns and exchange criteria satisfied, please allow 5- 10 business days for your refund or exchange to be processed.  We will issue a refund on the payment card or PayPal account used to purchase the product/s.  You will receive an email once your return has been received and exchange has been shipped or refund amount remitted.

PLEASE NOTE: Gym Secrets cannot be held accountable for banking institution processing timeframes and fees.


Gym Secrets offers exchanges that meet our return or exchange Requirements, subject to product availability.  If you are exchanging the size of garments, you can only exchange for the same style in a different size. If the style is sold out, you can select an available item for the same price in it's place.

Same Value Exchange

Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required.

Different Value Exchange

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  • A variance where payment is owed to the customer will be refunded as per the original order payment method.

  • A variance where payment is owed to Gym Secrets a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment. This maybe buy email or phone